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Position Summary:

The Program Manager supports the development, coordination, and evaluation of bereavement support programming for Rick’s Place – a non-profit organization that provides grief support to youth (ages 5-18) and their caregivers. 

This is a full-time position with up to 4 evenings/month and up to 3 weekend events/year.

Responsibilities include planning for, and facilitation of, on-site and in-school peer support grief groups; intake and case management of program participants; recruitment, training, and supervision of volunteers; outreach to schools and community agencies; and office support. Additional responsibilities include delivery of grief related training presentations to area schools and other community groups, and development of newsletters and promotional materials as needed. A successful candidate will have a strategic mindset and be able to multitask with ease, problem-solve effectively, and communicate clearly both verbally and in writing. This position will serve both our Wilbraham site and our planned satellite location in western Hampden County. 

Qualification Requirements

Master’s degree in social services field preferred, Bachelor’s degree required.

Bi-lingual English/Spanish speaking candidates encouraged to apply.

Reliable transportation is required.

Specific Duties and Responsibilities:

  1. Facilitation, Intake and Case Management
  • Structures, plans for, coordinates, and supervises all on-site support groups. Assesses potential need for loss-specific support groups, (i.e., young adult, men’s group, loss of a child, etc.)
  • Facilitates groups where/when needed (on-site, in schools and at local agency partners)
  • Coordinates all Rick’s Place services related to bereavement consultation
  • Refers individuals to community resources for local support while maintaining list of current resources
  • Oversees updating of all necessary documentation 
  • Provides grief education and information on developmental responses to loss and related topics to adult groups
  • Supports program assessment through participant and volunteer feedback opportunities
  • Creates program materials, supervises staffing requirements, and ensures that the program achieves stated objectives.

Il. Recruitment and Supervision of Volunteers & Interns

  • Solicits and recruits volunteers & interns (i.e. placing ads in relevant periodicals & locations)
  • Selects, trains, and assigns interns & volunteer facilitators 
  • Provides ongoing support to interns & volunteer facilitators (i.e., pre & post group supervision, conducts trainings) 
  • Provides specific supervision requirements as needed per internship placement agreements

III. Program Supplies

  • Makes purchases and inventories program supplies as needed (i.e., arts and craft materials, snacks)
  • Maintains and helps to expand the lending library for families, volunteers, and the community

IV. Community Outreach

  • Collaborates with community partners (i.e., funeral homes, mental health personnel, schools, and other youth-serving organizations) 
  • Responds to inquiries from the community 
  • Supports ongoing maintenance of website ( and Facebook/social media platforms
  • Makes presentations in the community as needed

V. Office Support

  • Responds to phone calls, mail, email and other inquiries from families, volunteers, and community
  • Maintains adequate record keeping, including confidential files
  • Helps to keep office and all meeting spaces neat and organized

VI. Overall Responsibilities

  • Exhibits an attitude which promotes harmony and goodwill in the workplace
  • Displays a clean, neat, professional appearance
  • Promotes quality, comprehensive services through a team approach
  • Maintains, develops, and implements programs that align with the organization’s vision, mission, and goals.
  • Supports ED and BOD as necessary
  • Performs other duties as assigned

VII. Additional Opportunities

  • Participates in professional organizations, conferences dealing with bereavement issues and topics (i.e., NECBN, ADEC, NAGC)
  • Assists in development of new bereavement programs and services as needed

VIII. Inter-program Communication

  • Communicates programmatic information to the Executive Director to be disseminated to the Board of Directors at regular intervals throughout the year, or as needed  
  • Works with office staff to maintain accurate participant records

Specific Qualifications Include:

  • Facilitation, Intake and Case Management
  • Demonstrates in-depth knowledge of current grief theories and grief support practices
  • Facilitates both youth and adult bereavement support groups effectively
  • Prepares and maintains records, writes reports, and responds appropriately to correspondence
  • Maintains strict child and family confidentiality
  • Supports Recruitment and Supervision of Volunteers
  • Responds to diverse needs, including cultural backgrounds and religious traditions
  • Identifies problems and recommends solutions
  • Communicates clearly, both verbally and in writing 
  • Reacts calmly, professionally and effectively in emergency situations
  • Develops and maintains quality professional improvement (i.e., trainings)
  • Overall
  • Shows capacity to work independently and to prioritize needs
  • Demonstrates flexibility and creative thinking
  • Interprets, adapts, and applies guidelines and procedures
  • Establishes and maintains a safe work and program environment
  • Completes all documentation in a timely manner 
  • Participates in employee meetings consistently and punctually
  • Demonstrates regular attendance

Salary range: $42,000-$46,000

Please submit resume and cover letter to: